A-Z Guide | SoFi Stadium (2024)

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SoFi Stadium is committed to providing extraordinary experiences for our guests. Below is an A-Z guide highlighting our stadium policies, safety information and more.

For additional information, please visit ourPlan Your Visitpage or ourParking and Transportation page. Please note, our A-Z Guide and policies are subject to change.


ADA & Accessible Services

For more information please view our accessiblity guide.

Advertising and Promotions

The SoFi Stadium Marketing team provides a wide variety of advertising and promotional services for all events booked at the stadium. Our staff has extensive experience in event planning, creative services, sponsorship sales, public relations, promotions and publicity. This experience has allowed us to form unique partnering relationships with local companies and organizations. For more information please fill out our Insiders Form.

For more Chargers or Rams advertising information, please call 714-540-7100 for the Chargers or 818- 338-0011, option 5 for the Rams.

Aisle Policy

SoFi Stadium is committed to creating a safe, comfortable and enjoyable entertainment experience. Please be aware of our “Wait for the Whistle” policy that requires guests to refrain from accessing their seat until the play is over. This policy enables guests to enjoy an unobstructed view of the event.

Alcohol Policy

SoFi Stadium follows the California state law that prohibits the sale of alcoholic beverages to persons under the age of 21. To achieve this goal, the following policies have been established to promote the responsible and safe use of alcohol.

  • Any guest who appears to be thirty-five years of age or younger will be required to provide appropriate proof of age with one of the following forms of identification:
    • Valid United States driver’s license
    • Any valid U.S. State or Federal Government issued Identification
    • Any valid U.S. Passport and/or Passport Card
    • Valid Military ID issued by the U.S. Department of Defense
    • Valid Foreign Passport
  • Guests may not possess or purchase more than two (2) alcoholic beverages at a time
  • All concession stands and portable units will stop serving alcohol in accordance with the following:
    • NFL Games: End of the Third Quarter
    • Non-football events: Alcohol cut-off times will be determined by SoFi Stadium management
  • Alcohol of any kind may not be brought into or removed from the stadium.
  • Any guest who is determined to be deliberately concealing alcohol while entering the stadium may not be permitted to enter the stadium.
  • SoFi Stadium management reserves the right to confiscate any items, bottles and/or containers used to attempt to bring alcohol into the stadium.
  • Any guest who exhibits behavior that distracts, inconveniences or interferes with another guest’s enjoyment of the event may be removed from the stadium.
  • Alcohol will not be served to any underage person or visibly impaired guest.
  • Alcohol beverage sales may be curtailed or prohibited at the discretion of SoFi Stadium management.
  • Alcohol management teams are deployed within SoFi Stadium to enforce compliance with law and stadium policies.

App Assistance

The Chargers, Rams and SoFi Stadium mobile apps provide guests with a full range of team and stadium related information such as mobile ticketing, stadium navigation, concession menus, and exclusive NFL team content. Please download the SoFi Stadium app. Mobile apps for the Chargers and Rams are available atChargers Official AppandRams Mobile App.

Assistive Listening Devices (ALD)

Assistive Listening Devices are available at the Guest Services Centers throughout the stadium. These listening devices amplify the stadium public address announcements but do not provide service to the play-by-play broadcast. For ALD assistance please contact the nearest Guest Experience Representative. Visit our Accessibility page for more information.


SoFi Stadium does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location. Autographs are rarely available on NFL game days. For more information on NFL autographs, please visit the Chargers website orvisit the Rams website.

Automated Teller Machines (ATMs)

ATMs are located on the Lower Suite, Main Concourse, and Upper Concourse levels of SoFi Stadium. Guests who experience any problem related to an ATM should follow the instructions on the machines or contact their financial institution. Please note: SoFi Stadium is a cashless facility; all points of sale are credit, debit or gift card only.

Automobile Assistance

If you encounter car troubles at the end of an event text a brief description of the issue and location to 424-541-9222. Our transportation team will dispatch a service vehicle to help resolve the situation or contact a local repair service to assist you.

Away Game Information (NFL)

Tickets for Rams or Chargers games played on the road are not sold at SoFi Stadium. Guests may check ticket availability by contacting the host team, the host venue or visiting NFL Ticket Exchange. Please note, prices on the NFL Ticket Exchange may exceed face value.

Baby Changing Stations

Baby changing stations can be found in all public restrooms located throughout SoFi Stadium. For more information, please ask a Guest Experience Representative, visit the nearest Guest Services Center ordownload the SoFi Stadium appfor more information.

Backstage Passes

Backstage passes or meet and greet passes are not issued by the stadium.

Bag Searches

All guests will be subject to a search of their person and possessions prior to entering the stadium. All permissible bags per the policy of the event will be permitted into the stadium after a thorough inspection by a Security Representative. Guests should be prepared to open their bags for inspection and may be asked by a Security Representative to shift and possibly remove the contents.

Bag Policy

SoFi Stadium is a Clear Bag Policy facility; guests are strongly encouraged not to bring any type of bags or containers to the stadium. Pleasevisit our Stadium Policies page for more information.

Bag Valet

SoFi Stadium will offer a bag valet during select events. All bags that exceed the stadium’s bag policy must be either taken back to your vehicle, disposed of, or can be checked in at bag valet. Visit our stadium policies page for more information.

Locations may vary, please check the event’s Know Before You Go for current updates.


Handheld banners and signs are permitted within SoFi Stadium, provided they do not contain advertising and are not offensive in nature. However, banners may not be hung in the stadium and must be small enough to be handheld and not obstruct the view of others or cover stadium signage or scoreboards. SoFi Stadium security reserves the right to remove these items from your possession if deemed appropriate for any and all reasons.Visit our stadium policies page for more information.


Balloons are prohibited within SoFi Stadium. Visit our stadium policies page for more information.

Beach Balls and Other Inflatable Items

Beach balls and all other inflatable items, such as footballs are prohibited within SoFi Stadium. Visit our stadium policies page for more information.


SoFi Stadium and Hollywood Park encourage guests to utilize bicycle transportation when visiting the stadium. Bike racks can be found along the exterior of the stadium for you to park and lock your bike while visiting the stadium. Bicycles will not be permitted on the plaza.


Binoculars are permitted to be carried into the stadium. Binocular cases are not permitted into the stadium.

Bottles and Cans

Bottles and cans of any kind are prohibited from being brought into the stadium. Any guests deliberately concealing alcohol which is found during the security screening process may be prohibited from entering the stadium. Any guest found consuming from or in possession of a prohibited container inside of the stadium may be subjected to ejection.

We do allow one (1) 20oz factory sealed plastic water bottle per guest. We also allow one (1) 20oz empty, reusable, non-metal water bottles to be used at the hydration stations.

Visit our stadium policies page for more information.

Brooms, Poles and Staffs

Brooms, poles and staffs of any kind are not permitted inside SoFi Stadium.Visit our stadium policies page for more information.

Bus Parking

Please visit our Parking and Transportation pagefor more information.


Guests are welcome to use still cameras for personal use at SoFi Stadium. Tripods, monopods, “selfie sticks” and cameras with a lens longer than 6” (detachable or non-detachable) will NOT be permitted into the stadium. Video cameras and video recording of events with other devices at SoFi Stadium are prohibited.Visit our stadium policies page for more information.

Cashless Facility

SoFi Stadium is a cashless facility; all points of sale are credit, debit or gift card only.

Charging Stations

To ensure all guests are able to recharge their mobile devices during events at SoFi Stadium, ChargeFUZE charging stations are located throughout the stadium. For more information and locations please view below or visit all activated Guest Service Centers or contact a stadium Guest Experience Representative.

Level 1
SoFi Social Club
Verizon Lounge

Level 2
Google Cloud Club Champions Bar
North Premier Lounge

Level 3
East Patio Club
West Patio Club
Section 207

Level 4
Section 233

Level 6
Section 301
Section 309
Section 331
Section 337

Level 8
Section 406
Section 418
Section 431
Section 447

Cheerleaders (Rams and Chargers)

The Los Angeles Rams and Los Angeles Chargers Cheerleader Teams are comprised of 28 member squads. More information can be found byvisiting the Ramsorvisiting the Chargerswebsites.

Child Locator Wristband

Guests may obtain locator wristbands for easy tracking of their children indicating their seat location should they become separated. Please visit any Guest Services Center to obtain a wristband.

Child Ticketing Policy

All guests three (3) years of age and older must have a ticket in order to attend NFL games. All guests two (2) years of age and older must have a ticket for non NFL events.During non NFLevents, the child ticketing policy will be determined by the event.

CLEAR Entry Lane

SoFi Stadium is proud to partner with CLEAR to provide you with a faster, easier way into the venue.Download the free CLEAR app, sign up, and then enter through the designated CLEAR Lane at Entry 9.

Closed Captioning

Can be found adjacent to the video boards within the stadium seating bowl. For additional Closed Captioning service, please contact the nearest Guest Experience Representative.

Code of Conduct Policy

Visit our stadium policies page for more information.

Community Relations

SoFi Stadium is committed to enhancing the quality of life for citizens in the Los Angeles region. For more information please email Engagement.


Focused on representing the city’s prolific food culture, SoFi Stadium, home of the Los Angeles Chargers and Los Angeles Rams, partnered with James Beard award-winning chefs, Jon Shook and Vinny Dotolo to reimagine the stadium culinary experience. Please visit our Dining Guide for more details or download the download the SoFi Stadium app.

Coolers and Hard-Sided Containers

Coolers and hard-sided containers are prohibited at SoFi Stadium.Learn more about prohibited items.

Corporate Events

SoFi Stadium is a multi-purpose venue built to host a large variety of events including corporate meetings and events, trade shows, consumer shows, conventions, holiday parties, and more! To inquire about booking an event at SoFi Stadium and Hollywood Park, please visit the Book Your Event page.

Credit Cards

SoFi Stadium’s ticket office, concession stands, and retail stores accept MasterCard, Visa, American Express and Discover credit/debit cards.

Customer Service

For assistance with any service issue, SoFi Stadium guests can contact via filling out our Guest Services form. Guest Experience Representatives are available throughout the event to assist with any service-related questions.

Designated Driver Program

SoFi Stadium reminds you that when celebrating with friends at the stadium, make sure you have a safe ride home. Please visit the nearest Guest Service Center located throughout the stadium for more information or to sign up.

Dining Guide

Focused on representing the city’s prolific food culture, SoFi Stadium, home of the Los Angeles Chargers and Los Angeles Rams, partnered with James Beard award-winning chefs, Jon Shook and Vinny Dotolo to reimagine the stadium culinary experience. Please visit our Dining Guide for more details ordownload the SoFi Stadium app.


SoFi Stadium is located at 1000 S Prairie Ave, Inglewood, CA 91305. Visit our for more information.


For information or to request an in-kind charitable donation, please fill out our Insiders form. All requests must be submitted online at least six weeks in advance of the fundraising event and a request does not guarantee fulfillment.


For the safety of our guests and visitors, the operation of drones, unmanned aircrafts, and remote controlled aircrafts at SoFi Stadium is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.Visit our stadium policies page for more information.

Green Initiatives

The team at SoFi Stadium places a strong focus on making operational and facility choices to protect the environment including the use of recycled materials during construction, LED lighting, recycling, energy savings and composting.

Guest Code of Conduct

Visit our stadium policies page for more information.

Guest Interference

Guests are prohibited from touching, attempting to touch or generally interfering with a ball in play or a player during a game. Any guest doing so may be ejected from SoFi Stadium. Please review our Guest Code of Conduct prior to attending an event.

Guest Experience Representatives

Guest Experience Representatives are positioned throughout SoFi Stadium to assist guests and enforce SoFi Stadium rules and regulations. If someone is interfering with a guest’s enjoyment of the event, a Guest Experience Representative should be contacted. Guest Experience Team Members are not permitted to solicit tips from guests. Guests are asked to treat SoFi Stadium Guest Experience Team Members with courtesy and respect and by enforcing the rules; they are making SoFi Stadium a safer and more comfortable environment for all guests. Feedback on the Guest Experience can be sent via filling out our Guest Services Form.

Guest Services

SoFi Stadium is committed to providing an exceptional experience for all guests who visit the stadium. Please visit one of the Guest Services Centers located throughout the stadium. For locations, pleasedownload the SoFi Stadium appfor more information.

Laser Pointers

Laser pointers and pens are prohibited within SoFi Stadium.Visit our stadium policies page for more information.

Limousine Drop-Off/Pick-Up

Limousines will be able drop off and pick up their guests only at the designated spot located at Kareem Court north of Pincay. For more information, please visit our Parking and Transportation page for more information.

Lost and Found

DURING THE EVENT: If an item is misplaced, we kindly request that you visit the Guest Services Center on the same level as your designated seating section to receive assistance.

AFTER THE EVENT: To help us assist you better, we recommend you fill out theLost and Found claim formbefore visiting the stadium. If we locate your lost item, a Guest Experience coordinator will contact you via email. Be advised that we shall only reach out to guests if the lost item has been recovered and handed in, and only if it corresponds with the description submitted in the Lost and Found claim form.

ADDITIONAL INFORMATION: Non-claimed items found at SoFi Stadium or YouTube Theater will be kept for 30 days before being donated or disposed of. SoFi Stadium or YouTube Theater is not liable for lost or damaged items.

Lost Children and Persons

Guests should report missing persons at any Guest Services Center throughout SoFi Stadium. All guests found separated from their party will be escorted to a Guest Services Center. All guests who have been separated from their party should proceed to the nearest Guest Services Center. Guest Services staff will work with all persons, staff and law enforcement to reunite guests with their party.

Outside Food and Beverage

SoFi Stadium will allow one factory sealed 20-ounce bottle of water per person into the stadium. One empty, reusable, non-metal bottle that is 20oz or less will be allowed per guest. Any other outside food and beverage is not permitted into SoFi Stadium. Visit our stadium policies page for more information.

Public Address Announcements

Please be attentive of PA announcements in the stadium. In the event of an emergency, instructions for guests will be transmitted over the PA system and on the video boards.


There are several options for parking around SoFi Stadium. Please visit our Parking and Transportation page for more information.

Police and Security

For the safety and convenience of all SoFi Stadium guests, police and official security personnel are stationed throughout the stadium. In the event of an emergency, guests should notify the nearest Guest Experience or Event Crowd Management Team Member or visit any Guest Services Center. Please download the SoFi Stadium app for more information.

Private Events

SoFi Stadium is a unique location for all types of events. There are many exclusive guest spaces for hosting private events on non-gamedays. For more information, fill our our Book An Event form.

Prohibited Items

Visit our stadium policies page for more information.

Public Transportation

We encourage you to utilize public transportation, rideshare services or carpool when traveling to SoFi Stadium and Hollywood Park to conserve greenhouse gas emissions. Follow @SoFiStadium on social media for the latest information on rideshare for your event.

SoFi Stadium encourages our guests to explore alternate modes of transportation when attending our events. For guests interested in public transportation, LA Metro offers a trip planning solution that will help you plan your trip across the various modes of public transportation. Please visit ourParking and Transportationpage for more information.


Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12” x 6” x 12” and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are encouraged.Visit our stadium policies page for more information.


For the safety of everyone at SoFi Stadium, guests are asked to refrain from sitting, standing or leaning on stadium railings.


There is one (1) pedestrian ramp at SoFi Stadium which gives access to every level inside the stadium except Level Seven (7). The ramp is located on the Southeast side of the stadium behind the end zone.


SoFi Stadium encourages all guests to reduce, reuse and recycle. The recycling program at SoFi Stadium includes recycling containers outside around the stadium, at every security checkpoint, as well as along all stadium concourses and in all premium areas. Please check the signage on the recycling and trash containers for proper disposal.

Reentry Policy

Guests may not exit and reenter SoFi Stadium using the same ticket. However, in the event of an emergency, guests should contact the nearest Guest Experience Representative or Security Supervisor, who may permit a guest to reenter SoFi Stadium at the same gate. Guests who leave SoFi Stadium at any time (without the authorization of a gate supervisor) will not be permitted to reenter.

Resale of Tickets/Scalping

Fans/Guests who purchase tickets from an outlet other than the Los Angeles Rams, Los Angeles Chargers or Ticketmaster do so at their own risk and with the understanding that the tickets could be counterfeit. The Rams, Chargers and SoFi Stadium are not responsible for, and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. Please report any potential illegal scalping activity to the nearest Security representative or Inglewood Police.


Public restrooms (men, women, and family) can be found throughout SoFi Stadium. Every restroom is accessible to guests with disabilities. For more information or location details, please ask a Guest Experience Representative, visit the nearest Guest Services Center or download the SoFi Stadium app for more information.


The Uber and Lyft Drop Off area is curbside on Kareem Court, between Pincay Drive and Manchester Boulevard. Pick up locations will depend on the event and your service provider. Please reference your rideshare app for pick up locations. Please visit our Ridesharepagefor more information.


SoFi Stadium has a fixed roof, however, 60% of the roof structure is transparent, allowing stadium users to view the sun and sky throughout the year while staying in a climate-controlled environment. The transparent part of the roof is made of a material called ETFE. ETFE is a co-polymer resin that is extruded into a thin film. The plastic-like material is transparent but can be treated to be translucent, is extremely light-weight, very durable and resistant to corrosion.


See RESALE OF TICKETS/SCALPING for more information.

Season Tickets

The Los Angeles Rams and Los Angeles Chargers sell season tickets at their games. For ticket information, please do the following:

  • Visit the SoFi Stadium Ticket Office
  • Contact the Los Angeles Rams ticket office at 818-338-0011 or email Rams Guest Services.
  • Contact the Los Angeles Chargers at 1-877-242-7437 or email Chargers Guest Services

Seating Policy

SoFi Stadium is committed to delivering a world-class experience to all guests who enter the facility. In order to ensure that all guests receive the value of their ticket purchase, only those persons with a particular ticket can occupy that seat. SoFi Stadium team members check tickets to safeguard each guest’s ticket purchase.

SEE Something, SAY Something

The If You See Something, Say Something campaign is a simple and effective program to engage the public and key frontline team members in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Guest Experience Representative or Security Team Member or text a brief description of the issue to 424-541-9222.

Selfie Sticks

Visit our stadium policies page for more information.


Visit our stadium policies page for more information.

Smoking Policy

SoFi Stadium and Hollywood Park is a completely non-smoking campus. All guests are prohibited from smoking (including electronic cigarettes, vaporizers or similar products) inside and outside of the stadium at any time.Visit our stadium policies page for more information.

Social Media

Follow SoFi Stadium on Facebook, Twitter, Instagram and TikTok @SoFiStadium.
Share your experience at SoFi Stadium with #SoFiStadium.

Follow the Rams and Chargers on:


Guests should be aware that the distribution of banners, business cards, booklets, commercial advertising, flyers, notices, posters, pamphlets, stickers, t-shirts and/or printer materials is prohibited at SoFi Stadium. This includes any exchange of money while on stadium property including the solicitation for donations, charities, teams or clubs and sale or peddling of any products/food/drink. Any guest who persists in solicitation while on SoFi Stadium property will be subject to ejection or, as necessary, arrest.


There are (16) stairwells inside the stadium. SMOKING is strictly PROHIBITED in any stairwell.


Guests interested in giving feedback or suggestions to SoFi Stadium can do so by visiting any Guest Services Center or via filling out our Guest Services Form.


SoFi Stadium has over 252 suites that range from 14-32 guests per room. For information about purchasing a suite, visit our Suites page.

Water Fountains & Hydration Stations

Water fountains and filtered water hydration stations are located throughout SoFi Stadium. Please ask a Guest Experience Representative, visit the nearest Guest Services Center ordownload the SoFi Stadium appfor more information.

Weapons and Firearms

Weapons and firearms of all kinds are prohibited at SoFi Stadium with the exception of Law Enforcement officials whom are in uniform and are working the event. In accordance with the National Football League Best Practices, law enforcement officials whom are licensed to carry a weapon and are attending a SoFi Stadium event are prohibited from bringing their concealed weapon inside of the stadium. Visit our stadium policies page for more information.

Weather Delays

Weather delays for NFL events are unusual. Lightning, strong winds or other inclement conditions may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to instructions of the stadium team members. We encourage all guests attending SoFi Stadium to follow us on our social media accounts for announcements concerning weather delays. All of the events at SoFi Stadium occur rain or shine. Any changes to this procedure will be noted on our website prior to the event.


The SoFi Stadium website iswww.sofistadium.com. The website for the Los Angeles Ramswww.therams.comand the Los Angeles Chargers website iswww.chargers.com.


For designated events, complimentary wheelchair escorts are available at any entry point. Upon arrival guests may request an escort by locating the nearest Guest Experience Representative. The service is available to and from the entry gates and seating areas. Please be aware that our staff and wheelchair will not remain with you during the event. Guests that require additional assistance are encouraged to contact our mobility assistance team via texting “HWPK” to 424-541-9222 with your name, location, and the word “wheelchair” on event days.


SoFi Stadium offers free Wi-Fi for guests. Please use the network #HollywoodPark.

Will Call

Will CallCAN NOT be picked up at any box office location. We do not allow drop offs/third party will call. Guests picking up Will Call tickets need to provide a valid photo ID and, if purchased online, the credit card used to purchase the tickets. Will Call tickets can be picked up atBox Office 10 for SoFi Stadium events (subject to change based on show).

A-Z Guide | SoFi Stadium (2024)
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